Terms and Conditions
LIST OF NOT ALLOWED WASTE TYPES
Click the link for a list of not allowed waste types
TERMS & CONDITIONS
1. BINDING EFFECT. This is a binding agreement between you and Acen Utilities LTD Trading as mapwasteskiphire.co.uk or remwaste.com or remskiphire.com (“us”, “we”, “Company”). By using the Internet site located at mapwasteskiphire.co.uk or remwaste.com or remskiphire.com (the “Site”), you agree to abide by these Terms of Use. If at any time you find these Terms of Use unacceptable, you must immediately leave the Site and cease all use of it.
A) We are a waste management company which provides a solution supported by our network of depots across the UK, we are able to provide a skip service in any area in the UK.
2. PRIVACY POLICY. We respect your privacy and permit you to control the treatment of your personal information. A complete statement of our current privacy policy can be found by clicking here. Our privacy policy is expressly incorporated into this Agreement by this reference.
3. GOVERNING LAW. These Terms of Use shall be construed in accordance with and governed by the laws of England and the United Kingdom, without reference to rules regarding conflicts of law. This Site is intended for use by individuals based in the United Kingdom.
4. MINIMUM AGE. You must be at least 18 years old to access and participate on this site. You guarantee and warrant you are at least 18 years old and are able to enter into this Agreement from a legal perspective.
5. EBOOK SIGNUPS AND MAILINGS. You have the option, but not obligation, to sign up and receive a free eBook from us. Should you do so, you are agreeing to receive further emails from us of a commercial nature.
6. EMAIL COMMUNICATIONS. When you contact us, you expressly consent and agree to receive email or SMS responses from us. These email or SMS communications may be commercial or non- commercial in nature. Non-commercial emails or SMS may include, but are not limited to, administrative issues and announcements of changes to these Terms, the Privacy Policy or other site documentation.
7. USE OF SOFTWARE. Company may make certain software available to you from the Site. If you download software from the Site, the software, including all files and images contained in or generated by the software, and accompanying data (collectively, “Software”) are deemed to be licensed to you by Company, for your personal, noncommercial, home use only. Company does not transfer either the title or the intellectual property rights to the Software, and Company retains full and complete title to the Software as well as all intellectual property rights therein. You may not sell, redistribute, or reproduce the Software, nor may you decompile, reverse-engineer, disassemble, or otherwise convert the Software to a human-perceivable form. All trademarks and logos are owned by Company or its licensors and you may not copy or use them in any manner.
8. USER CONTENT. By posting, downloading, displaying, performing, transmitting, or otherwise distributing information or other content (“User Content”) to the site, you are granting Company, its affiliates, officers, directors, employees, consultants, agents, and representatives a permanent, non-exclusive license to use User Content in connection with the operation of the Internet businesses of Company, its affiliates, officers, directors, employees, consultants, agents, and representatives, including without limitation, a right to copy, distribute, transmit, publicly display, publicly perform, reproduce, edit, translate, and reformat
User Content. You will not be compensated for any User Content. You agree that Company may publish or otherwise disclose your name in connection with your User Content. By posting User Content on the site, you warrant and represent that you own the rights to the User Content or are otherwise authorised to post, distribute, display, perform, transmit, or otherwise distribute User Content.
9. COMPLIANCE WITH INTELLECTUAL PROPERTY LAWS. When accessing the site, you agree to respect the intellectual property rights of others. Your use of the site is at all times governed by and subject to laws regarding copyright ownership and use of intellectual property. You agree not to upload, download, display, perform, transmit, or otherwise distribute any information or content (collectively, “Content”) in violation of any third party’s copyrights, trademarks, or other intellectual property or proprietary rights. You agree to abide by laws regarding copyright ownership and use of intellectual property, and you shall be solely responsible for any violations of any relevant laws and for any infringements of third party rights caused by any Content you provide or transmit, or that is provided or transmitted using your User ID. The burden of proving that any Content does not violate any laws or third party rights rests solely with you. All Digital Millennium Copyright Act matters are processed pursuant to our DMCA Policy, which you may access via the DMCA link at the bottom of the page.
10. INAPPROPRIATE CONTENT. You agree not to upload, download, display, perform, transmit, or otherwise distribute any Content that (a) is libellous, defamatory, obscene, pornographic, abusive, or threatening; (b) advocates or encourages conduct that could constitute a criminal offence, give rise to civil liability, or otherwise violate any applicable local, state, national, or foreign law or regulation; (c) advertises or otherwise solicits funds or is a solicitation for goods or services; or (d) provides medical advice to other users. Company reserves the right to terminate your receipt, transmission, or other distribution of any such material using the site, and, if applicable, to delete any such material from its servers.
Company intends to cooperate fully with any law enforcement officials or agencies in the investigation of any violation of these Terms or of any applicable laws.
11.COMPLIANCE WITH INTELLECTUAL PROPERTY LAWS. When accessing the Site, you agree to obey the law and to respect the intellectual property rights of others. Your use of the Site is at all times governed by and subject to laws regarding copyright ownership and use of intellectual property. You agree not to upload, download, display, perform, transmit, or otherwise distribute any information or content (collectively, “Content”) in violation of any third party’s copyrights, trademarks, or other intellectual property or proprietary rights. You agree to abide by laws regarding copyright ownership and use of intellectual property, and you shall be solely responsible for any violations of any relevant laws and for any infringements of third party rights caused by any Content you provide or transmit, or that is provided or transmitted using your account. The burden of proving that any Content does not violate any laws or third party rights rests solely with you.
12. NO WARRANTIES. WE HEREBY DISCLAIM ALL WARRANTIES. WE ARE MAKING THE SITE AVAILABLE “AS IS” WITHOUT WARRANTY OF ANY KIND. YOU ASSUME THE RISK OF ANY AND ALL DAMAGE OR LOSS FROM USE OF, OR INABILITY TO USE, THE SITE OR THE SERVICE. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE EXPRESSLY DISCLAIM ANY AND ALL WARRANTIES, EXPRESS OR IMPLIED, REGARDING THE SITE, INCLUDING, BUT NOT LIMITED TO, ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON INFRINGEMENT. WE DO NOT WARRANT THAT THE SITE OR THE SERVICE WILL MEET YOUR REQUIREMENTS OR THAT THE OPERATION OF THE SITE OR THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.
13. LIMITED LIABILITY. OUR LIABILITY TO YOU IS LIMITED. TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL WE BE LIABLE FOR DAMAGES OF ANY KIND (INCLUDING, BUT NOT LIMITED TO, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES, LOST PROFITS, OR LOST DATA, REGARDLESS OF THE FORESEEABILITY OF THOSE DAMAGES) ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THE SITE OR ANY OTHER MATERIALS OR SERVICES PROVIDED
TO YOU BY US. This limitation shall apply regardless of whether the damages arise out of breach of contract, tort, or any other legal theory or form of action.
14. AFFILIATED SITES. We have no control over and no liability for any third party websites or materials. We work with a number of partners whose Internet sites may be linked with the Site. Because we have no control over the content and performance of these partner and affiliate sites, we make no guarantees about the accuracy, currency, content, or quality of the information provided by such sites, and we assume no responsibility for unintended, objectionable, inaccurate, misleading, or unlawful content that may reside on those sites. Similarly, from time to time in connection with your use of the Site, you may have access to content items including, but not limited to, websites) that are owned by third parties. You acknowledge and agree that we make no guarantees about, and assumes no responsibility for, the accuracy, currency, content, or quality of this third party content, and that, unless expressly provided otherwise, these Terms of Use shall govern your use of any and all third party content.
15. PROHIBITED USES. We impose certain restrictions on your permissible use of the Site. You are prohibited from violating or attempting to violate any security features of the Site, including, without limitation, (a) accessing content or data not intended for you, or logging onto a server or account that you are not authorised to access; (b) attempting to probe, scan, or test the vulnerability of the Site, or any associated system or network, or to breach security or authentication measures without proper authorization; (c) interfering or attempting to interfere with service to any user, host, or network, including, without limitation, by means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mail bombing,” “crashing” or instituting a “DDOS” attack on the Site; (d) using the Site to send unsolicited e-mail, including, without limitation, promotions, or advertisements for products or services; (e) forging any TCP/IP packet header or any part of the header information in any e-mail or in any posting using the Site; or (f) attempting to modify, reverse-engineer, decompile, disassemble, or otherwise reduce or attempt to reduce to a
human-perceivable form any of the source code used by us in providing the Site. Any violation of system or network security may subject you to civil and/ or criminal liability.
16. INDEMNITY. You agree to indemnify us for certain of your acts and omissions. You agree to indemnify, defend, and hold harmless Company, its affiliates, officers, directors, employees, consultants, agents, and representatives from any and all third party claims, losses, liability, damages, and/or costs (including reasonable attorney fees and costs) arising from your access to or use of the Site, your violation of these Terms of Use, or your infringement, or infringement by any other user of your account, of any intellectual property or other right of any person or entity. We will notify you promptly of any such claim, loss, liability, or demand, and will provide you with reasonable assistance, at your expense, in defending any such claim, loss, liability, damage, or cost.
17. COPYRIGHT. All contents of Site or Service are: Copyright © 2020 renewableenergymarketing.net.
18. SEVERABILITY; WAIVER. If, for whatever reason, a court of competent jurisdiction finds any term or condition in these Terms of Use to be unenforceable, all other terms and conditions will remain unaffected and in full force and effect. No waiver of any breach of any provision of these Terms of Use shall constitute a waiver of any prior, concurrent, or subsequent breach of the same or any other provisions hereof, and no waiver shall be effective unless made in writing and signed by an authorised representative of the waiving party.
19. NO LICENCE. Nothing contained on the Site should be understood as granting you a licence to use any of the trademarks, service marks, or logos owned by us or by any third party.
20. AMENDMENTS. Company reserves the right to amend these Terms. Should Company seek to make such an amendment, which we determine is material in our sole discretion
21. CURRENCIES. All our prices and charges are in British Pounds Sterling (GBP)
22. REFUND POLICY. Under our refund policy, your refund can take up to 5-10 working days (120-240 working hours) to reflect in your bank account.
23. CANCELATION POLICY. Under our cancelation policy, there will only be a full refund issued if the notice of cancellation has been given to us in writing (email customerservice@remwaste.com) for 3 or more clear working days (72 working hours) from the agreed delivery date. If it is any less than 3 clear working days (72 working hours) we reserve the right to charge a 25% cancelation fee which is to the value of the order. Any cancellation will incur a £50 VAT
admin fee.
24. WASTED JOURNEY COSTS
We reserve the right to charge a wasted journey fee where we have tried to deliver and collect and have not been able to which is down to the customer not preparing the site or accepting the delivery, skip is not accessible on collection, this includes but is not exclusive to no parking spaces for the skip, or if the contact doesn’t answer for whatever reason or the skip is overloaded. A minimum of 25% charge of the skip order and could be more depending how far the site is from our depot.
25. RECURRING TRANSACTIONS
Continuous Card Payments needs to be agreed and set up a month in advance for all skip hire monthly packages. A total of 15% will be charged of the remaining contract length if a contract or package is cancelled while still in contract. Upon hiring a roll on roll off or between 20 yards skip to 40 yard skips, customers will be charged a minimum of 3 tonne transport. Upon the collection customers will be charged for any extra tonnage over and above the first initial 3 tonne, once the skip is weighed. This is going to be taken as a recurring payment for any extra tonnage or exchanges of a roll on roll off. The recurring payment is going to be taken on the day the customer calls for a delivery or an exchange. Customer will be fully informed of the recurring payments from the date of the first payment
for the delivery.
26. WASTE TYPES
We do not accept certain materials in our skips, if you are unsure of these materials speak to our team and they will guide you or you can see a sample list here (this list is not an exhaustive list) Plasterboard falls within the hazardous waste category, which you can’t place in skips for mixed waste, and is also banned from landfills.
We can take plasterboard for a mixed waste skip where we charge 1 tonne worth of plasterboard. If the plasterboard is more than 1 tonne, the customer has to get a plasterboard only skip where we charge a minimum 3 tonnes and there will be a rebate depending on the weight upon collection (less than 3 tonnes). Check confirmation emails to find items that are not accepted in the skips.
27. EXTRA CHARGES
The company reserves the right to automatically charge the customer for, but not limited to, the following: any undisclosed chargeable waste types upon booking, additional tonnage for all roll-on-roll-off skips, and damages incurred to the skip while it is on the customers property.
By providing my credit, or debit card or bank account information (“Payment Method”), I AGREE that I have read and understand this Automatic Recurring Payment Agreement. In addition, I authorise mapwasteskiphire.co.uk, remwaste.com, remskiphire.com (see a list of our brands here) to charge the full
amount required by the amount invoiced as per skip deliveries, skip exchanges, skip collections, grab hire as described above to the specified
Payment Method; and I authorise the financial institution for the Payment Method, specified above to charge or debit my account and remit payment for my service to renewableenergymarketing.net, remwaste.com or remskiphire.com (see a list of our brands here) This authority will remain in effect until I give notification, as required under this Agreement, to terminate this authorisation.
28.DISCLAIMER
Lorry Related :The lorry which will be delivering your skip would be an 18 tonne. Similar to light bin lorry. You need to disclose on booking any reason why the lorry would not be able to delivery due to low bridges, weight restrictions, narrow roads or any other reasons you are aware of. Grab Lorry service should be able to drive up alongside of the waste, the Grab lorry can reach to a maximum of 8 ft and we need 3 meters access across all areas, Is the waste accessible in this case?
Site Contact: Please make sure the site contact you have provided is available if they are needed to accept the delivery on the day to avoid a wasted journey cost. Skips should not be moved under any circumstances, Any damages, regardless of their nature or form, will incur corresponding charges.
Waste Type: We are a non hazardous company so we are not able to accept any hazardous waste in our skips. On ordering you will have been emailed a
confirmation of your order, inside that email is a link to a copy of the some of the wastes we do not accept, this is not a complete and extensive list, please check that email if you haven’t received that email you must immediately call us to arrange us to resend it.
Any chargeable waste type not disclosed upon booking, will be charged.
Orders: Once we have placed the order we can not accept any amendments to orders due to the volume of orders which we are booking, routes being planned and lost of slots for other customers.
Collection: All skips will be automatically collected when the hire period is over, unless stated when booking. For ad hoc collections, it will be up to 5 working days. ETA (Estimated Time of Arrival): Unfortunately we are not able to give ETAs due to the volume of orders which we are booking. Skip deliveries are within an all day time slot. You can request an AM or PM time slot but it will not be guaranteed Waste Transfer Notes: If you need a waste transfer note please request this during booking, we cannot track waste streams or provide waste transfer notes after booking.
There may be instances where the product confirmed or offered is no longer available. This may be due to a technical issue or the availability of any component getting reduced by the supplier. We will inform you of this as soon as we are made aware and in these cases, we reserve the right to withdraw our contract with you. We will refund you all monies paid and no compensation will be offered.
29. Credit Terms and Conditions
Credit Limit:
The credit limit varies based on the assessment of each customer.
Payment Terms:
Payment is due 30 days from the initial purchase date or when the credit limit is exceeded. Whichever comes soonest.
Interest or Finance Charges:
If the payment is not settled either 7 days after 30 days expires or the credit limit is reached (whichever comes soonest) interest will start accruing .
The interest rate will be 0.35% of the outstanding balance per day.
Grace Period:
There is a 7 day grace period after either the 30 days expires or the credit limit is reached. After this the interest and finance term will apply
Late Payment Penalties:
Late payment penalties are covered by the interest or finance charges mentioned above.
Payment Methods:
Multiple payment options are accepted, including Credit, Debit card, or Bank transfer.
Invoicing:
Invoices will be provided each time the customer places an order or when their balance is due.
Dispute Resolution:
Customers can address disputes or discrepancies by emailing accounts@remwaste.com with their concerns and full details.
Credit Reporting:
Currently, payment history is not reported to credit bureaus, but this may change in the future.
Review and Renewal:
Credit status will be reviewed every 6 months, and customers can request credit limit increases at the end of this period..
Legal Recourse:
If non-payment or default occurs, a letter will be sent to the customer informing them of the outstanding amount. Legal action may be taken if no resolution is reached, with the matter being decided by the courts.
Documentation:
Customers agree to all terms and conditions upon account opening.
Customer Communication:
Customers will receive an email upon account opening explaining the terms and conditions and the billing cycle.
Customer Support:
For assistance related to their credit accounts, customers can contact accounts@remwaste.com
Termination
These Terms and conditions are effective unless and until terminated by either you or us. You may terminate these Terms and conditions at any time by notifying us that you no longer wish to use our Services by emailing accounts@remwaste.com All outstanding balances must be paid in full before this takes effect.
“Example” billing cycle:
Your credit limit is £1,000, you have this amount for up to 30 days. If you go over this limit the balance will be automatically cleared and you will start your credit limit again for another 30 days from the day it was cleared. If you do not use all of this limit within 30 days the balance will be cleared at the end of the 30 day period.
This is for example purposes only.
From time to time we reserve the right to update our credit term policies
Postal Address:
Acen Utilities LTD Trading As REM Waste
Third Floor
207 regents street
London
W1B 3HH
Company Reg No. 06565110
Tel: 0800 808 5475
Email: Hire@RenewableEnergyMarketing.net